SME Entrepreneur system strategy
Note: This is an electronically generated translation. It may not be 100% perfect.Read more.
A good listener is not only popular everywhere, but after a while he gets to know something- Wilson Mizner
An organization is a system that consists of several subsystems. These subsystems are dependent on each other and form a singes unit.
The system is dynamic, and has a strong interaction with the environment. The system is thus an open system, external influences have a high degree of influence on the functioning of the organization. It is therefore important that all the systems and subsystems are tuned to each other, but also the organisation need to in harmony with the surrounding area. The success of the enterprise will depend to a large extent on how the systems and subsystems have been designed.
The business process is a system that organizes activities to deliver a product or service to the customer with linked to added value.
You can distinguish three systems in your organization; the material, the intangible and information systems. The raison d ‘ être of the company is having customers. The systems must therefore be designed that the winning and keeping customers the highest priority.
The look of your company is an important fact, because if they visit your enterprise customers need to feel “at home”.
The material systems in your organization are offices, workshops, warehouses, Office furniture, machines, wall decoration/colors, computers, printers, phone etc. in short everything needed for business. How do you want the customer experience if he you visit you organization? The first impression is usually the customer determines whether or not the ropes he buys and, more importantly, he buys or customer he continues! It is therefore good to think about how you want to present your company and on the basis of that decision to set standards.
Systems and the customer
The systems that apply in your company should never constitute a stumbling block for the customer.
The immaterial systems in your organization are the financial administration, business processes, quality processes, upgrade process, sales techniques, ideas, complaints, registration, registration of sick leave etc. These systems shall be so arranged that they are in favor of the customer works. These systems are then documented and equipped with a standard standard to be met. The advantage of setting a norm is the norm and that by default is that measurable deviations can be so timely signaled. Should any anomalies be detected, then it is obvious that corrective actions occur to get back to the prescribed standard conform.
In many cases, the financial administration is automated with an accounting program (software package).
Depending on the company that is selected in the enterprise applies an accounting program.
A small or start-up company can be a simple accounts with an accounting program in Excel, these are on the internet, whether for payment or not, download. Describes the in-and expenditure has been made, and the system will format the monthly profit and loss account. In addition, it also provides for the payment of the correct amount of sales tax. Monthly and annual statements will provide insight into the results of business.
Click above to see what business information is important when choosing an accounting program.
Extension with customer relationship management (CRM Customer Relationship Management)
Larger companies need a comprehensive administration program.
With such a program are purchase invoices, bank statements and general journal to record bookings. More or less it can also automatically a balance sheet and a profit and loss account manufacture and fulfills all the basic functions of a so, namely that of the g/l accounts administration. In practice, most packages offer more functionality by including functions for subadministraties (debtors, creditors and/or stock) are present. In addition, features such as telebanking, consolidation, budgeting, customer relationship management, purchasing, sales, production, etc. are part of the software package.
External and internal customers.
Everyone in the Organization has customers, there are “external” and “internal” customers.
The focus is on the “external” customer, but that is not to say that the “internal” customer is less important! The entire organization contributes to meet the expectations of the “external” to meet customer that is only possible if all “internal” hiccup business processes. It should be ensured that the obligations to each other also have departments and therefore employees actually respected. Mutual power struggle or disinterest of your employees comes at the cost of your customers.
Click above to see how business processes are tested and adapted to the expectations of the customer.
Surpass customer expectations.
In order to be able to meet all business processes mapped.
First all acts of the company which directly in contact with “external” customers and then all internal business processes. In both cases, the question is how can we meet the expectations of the customer meet? A worker process is so attuned to the expectations of the customer, only if the expectations of the customer are met get this approved the stamp and then documented. The document serves as a work statement for the employee in the exercise of his/her duties package.
Click above, how process occurs and how the description be tested bedrijsprocessen.
Everyone has a customer!
The undertaking shall be honoured as top priority that appointments with customers or that the customer is always informed when that proves impossible.
Internal and external has each employee in the company a customer! The level of quality of products/services and all internal and external actions are important for the continuity and profitability of your company.
Who bears the responsibility for “quality” in your organization?
A short and simple answer, “everyone”! Because everyone in your organization is responsible for the quality delivered, everyone has the duty to carry out work according to the prescribed quality standards.
The customer focus can only be improved if measured on the basis of quality indicators and follow actions.
Click above, where examples of indicators that you can apply immediately in your enterprise.
Quality improvement is a continuous process
Quality improvement is to improve existing work processes on this so a higher quality level.
The need to improve may lie in the fact there are too many errors in a work process, but it can also determines that need new market requestors. Quality improvement is a continuous process in your organization and therefore it is important that on regular basis, in small project teams, to improvement of work processes are being worked on. From the analyzed measurement results is a priority list drawn up with associated planning. The plan gives a start date and end dates. The objective of improving the working process, whom the proposals and who approves the proposal. Finally the implementation date has been set.
Click above for a schematic views of a upgrade process.
Information systems aim to gather information, process, store, and disseminate information to support decision-making, coordination and control within the Organization.
Information systems for example, provide you with the following information: communication between the customer and your organization, sales forecasting/gross profit forecast, money flows, production activities, inventory control and sales activities.
Information systems have an important signal function.
They measure the current situation compared to the standard setting organization to which the minimum must meet. Any deviation is signaled and analyzed. Come from the analysis, that require corrective actions. This will increase customer satisfaction and will step by step grow your customer base and therefore improve your operating result.
Click above for a schematic views of information processing.
Steering business information
Depending on the kind of undertaking the entrepreneur shall together a list which business information he/she wants to receive daily, weekly, monthly and annually on the basis of the information to control the enterprise.
How easy you can have the information will depend on the extent to which the company is automated. It is therefore of hand track lists to the press of a button, then the information is generated automatically. Below you will find examples where the entrepreneur can send his company.
The level of quality of products/services and all internal and external actions are important for the continuity and profitability of your company.
Analyze the measured relative to the prescribed quality standards a reality.
- The number of complaints per month.
- The type of complaints per month.
- The number of incorrect invoices per month.
- The number of products returned within one month after the delivery problems or be.
Personnel policy plays an important role in the accomplish of the objectives, without the quality and motivation of employees is that impossible and endanger the continuity of the business comes.
Analyze the measured relative to the stipulated staffing standards reality.
- Number of employees in relation to annual plan per month and cumulative.
- Gradient compared to previous years per month and cumulative employees.
- Sickness rate per month compared to topical previous year.
It is a requirement that your market position maintained minimal, but your objective will be to acquire a larger share of the market.
Therefore, you must seek a turnover growth per year with a minimum profit percentage of turnover so you sufficient resources to finance your personal goals.
Analyze the reality measured relative to the asked sales standards.
- Turnover and gross profit/percentage per month compared to last year, including the annual plan and current cumulative data during the year.
- Turnover and gross profit/percentage per month/per customer compared to previous year, including the annual plan and current cumulative data during the year.
- Turnover per month/per seller compared to previous year, including the annual plan and current cumulative data during the year.
- Orders per maand ten opzichte van jaarplan en actueel vorige jaar, inclusief de cumulatieve gegevens gedurende het jaar.
The gross profit is positive or negatively impacted by whether or not mastering the production costs.
The standard gross profit indicates how effectively the company manufactures its products and important step towards a positive operating result.
Analyze the measured relative to the alleged reality production standards.
- Production hours compared to standard hours.
- Scrap production machines per day and per month.
- Number of produced products per month relative to annual plan and previous years.
- Number of rejected products per day and week
Is the yield per euro invested over longer time than insufficient investors will no longer are willing to invest their money in the company making the raison d ‘ être of the company in jeopardy.
Analyze the reality measured relative to the asked asset management standards.
- Stock materials per month compared with annual plan.
- Stock products in operation per month compared with annual plan.
- Stock products per month compared with annual plan.
- Debtors by age, 30-, 45-and 90-120 days, >.
- Payment term accounts receivable per month compared with annual plan.
- Term of payment to creditors per month relative to annual plan.
- Liquidity per month compared with annual plan.
The cost items have a major impact on the operating result, it indicates how effectively the company monitored the costs.
Analyze the cost compared to the prescribed standards measured reality.
- Sales cost per cost type/month compared to last year, including the annual plan and current cumulative data during the year.
- General costs per cost type/month compared to last year, including the annual plan and current cumulative data during the year.
- Production costs per cost type/month compared to last year, including the annual plan and current cumulative data during the year.
A positive operating result is the objective of any undertaking.
A positive operating result, or operating profit, ensures the continuity of the company. If the company achieves a negative operating profit is insufficient or the continuity of the business in danger and there is a great chance that the company goes bankrupt.
Analyze the measured relative to the prescribed standards bedrijfsresultaat reality.
- Gross profit per month compared to last year, including the annual plan and current cumulative data during the year.
- Operating result per month (before interest and tax) relative to previous year, including the cumulative data during the year.